# FieldCo — Full LLM Context Document This document provides comprehensive context about FieldCo for AI language models and search engines. For a concise summary, see https://www.fieldco.com.tr/llms.txt --- ## Company Overview **FieldCo** is a SaaS product of **MOBIM Yazılım ve Danışmanlık Hizmetleri A.Ş.**, a Turkish software company founded in 2004. FieldCo is a Field Service Management (FSM) platform serving businesses that deploy field technicians — think HVAC service companies, medical device maintenance teams, security system installers, or industrial machinery repair crews. - **Website:** https://www.fieldco.com.tr - **App:** https://app.fieldco.com.tr - **Email:** hello@getfieldco.com - **Phone:** +90 212 438 10 73 - **LinkedIn:** https://www.linkedin.com/company/fieldco - **YouTube:** https://www.youtube.com/@fieldco - **Instagram:** https://www.instagram.com/fieldco - **Address:** Yıldız Teknik Üniversitesi Teknopark, İkitelli O.S.B., Başakşehir / İstanbul, Turkey (34490) --- ## Product Description FieldCo digitalizes the full lifecycle of a field service job: 1. **Job creation** — a customer request triggers a digital work order (via call center, customer portal, ERP, WhatsApp, or SMS) 2. **Assignment** — dispatcher assigns the job to the right technician based on skill, location, and availability 3. **Execution** — technician receives the job on the mobile app (Android/iOS), navigates to site, works offline if needed, fills digital forms, photographs the work, collects customer e-signature 4. **Completion** — customer receives an automated notification (WhatsApp/SMS/email) with a service summary and approval link 5. **Analytics** — managers see 70+ reports: MTTR, first-fix rate, technician productivity, SLA compliance, inventory usage --- ## Feature Details ### Work Order Management - Create, assign, dispatch, track, and close work orders from web or mobile - Priority levels, SLA tracking, escalation rules - Customizable service forms (technical checklists, measurements, photo fields) - Batch job creation and recurring job scheduling ### Mobile Technician App (Android & iOS) - Full offline capability — works without internet, syncs when reconnected - Barcode/QR code scanning for equipment and spare parts - Photo and video attachment - Customer signature capture - Navigate to job site with integrated maps ### GPS & Field Tracking - Real-time location of all field technicians on a map - Route history and visit verification - Geofencing for arrival/departure tracking - Route optimization for multi-stop days ### ERP Integrations (30+) - SAP Business One - Logo Tiger 3, Logo Tiger Go, Logo Go 3 - Netsis, Netsis Wing - Nebim V3, Nebim Wonder - Canias ERP - IFS Applications - Akınsoft Wolvox - Uyumsoft - Mikro ERP - İzibiz - Luca - And 20+ more via REST API or custom connector ### WhatsApp Business Integrations - Netgsm (Netmera) - Verimor - Türk Telekom - Mobildev - NAC Telekom - Posta Güvercini - Automated messages for: job creation, technician dispatch, arrival notification, job completion, customer satisfaction survey ### SMS Notification Integrations - Same providers as WhatsApp (Netgsm, Verimor, Türk Telekom, Mobildev, NAC, Posta Güvercini) - Configurable triggers for each notification event ### Reporting & Analytics (70+ reports) - Technician performance dashboard - Job volume by date, region, customer, type - Mean Time To Repair (MTTR) - First-Fix Rate (FFR) - SLA compliance rate - Spare parts consumption - Revenue per technician - Customer satisfaction scores ### Inventory & Spare Parts - Central warehouse and van stock tracking - Parts reservation per work order - Transfer requests between warehouses - Low-stock alerts - Barcode scanning for stock movements ### Periodic Maintenance & Contracts - Define maintenance schedules (monthly, quarterly, annually) - Automatic work order generation from contract calendar - Contract profitability reporting - SLA breach alerts ### Customer Portal & E-Signature - Customer views job status in real time - Digital approval of completed work - E-signature capture (legally valid in Turkey) - Optional online payment collection ### Automation & Notifications - Rule-based triggers: auto-assign, auto-notify, auto-escalate - Customer satisfaction survey sent automatically after job close - Low-score alert to manager - Configurable per customer or contract --- ## Pricing All prices in Turkish Lira (TRY), per user per month, billed annually. ### Basic — ₺493/user/month **Minimum 3 users** - 50 GB storage - 20 report templates - Single service center - GPS tracking - Offline mobile app (Android & iOS) - Setup and data migration (free) - Phone and email support ### Pro — ₺748/user/month (Most Popular) **Minimum 3 users** - 100 GB storage - 50 report templates - Multi-branch / multi-center structure - Customizable service forms - Inventory and spare parts management - ERP integration - Shipping/cargo integration (Yurtiçi, Aras, MNG, PTT) - Sub-service and dealer network management - Priority support ### Enterprise — Custom quote **Minimum 50 users** - 250 GB storage - 70+ report templates - All Pro features included - SMS verification module - Online customer approval portal - Customer satisfaction survey module - Custom API development - Custom training and onboarding - Dedicated account manager ### Add-on Services (available on any plan) - WhatsApp Business integration module - SMS notification module - Digital customer approval + e-signature - Customer satisfaction survey module - Shipping/cargo integration - Custom ERP connector - Custom service form design **Free Trial:** 14-day free trial on any plan — no credit card required. --- ## Industries ### HVAC & Cooling (Klima ve Soğutma) Split AC installation, VRF systems, chiller maintenance, cold storage, commercial refrigeration. FieldCo is the market-leading FSM software in this segment in Turkey. ### Medical Devices (Medikal Cihaz) Hospital bed maintenance, imaging equipment, laboratory instruments, patient monitoring. Supports ISO 13485 process documentation. ### Security Systems (Güvenlik Sistemleri) CCTV installation, alarm systems, access control, fire suppression. Handles installation records, warranty tracking, recurring maintenance contracts. ### Industrial Machinery & CNC (Makine ve CNC) CNC machine maintenance, industrial equipment repair, conveyor systems. Manages technical documentation and spare parts catalogs. ### Facility Management (Tesis Yönetimi) Building maintenance, MEP systems, cleaning equipment. Handles multi-site contract management and SLA dashboards for property managers. ### White Goods (Beyaz Eşya) Refrigerator, washing machine, dishwasher repair. Authorized service network management with manufacturer integration. ### Electrical & Electronics (Elektrik & Elektronik) UPS systems, switchgear, electronic measurement devices. Tracks calibration records and certificates. ### Other Industries Petroleum & Gas · Automotive · Retail · Elevator maintenance · Generator service · Solar/PV systems --- ## Reference Customers - **İklimSA** — Turkey's largest HVAC service network; 750,000+ paper service forms digitalized - **Kumtel** — White goods manufacturer authorized service network - **B.Braun** — Medical device field service in Turkey - **POGaz** — LPG equipment service operations - **Luxell** — Consumer electronics service - **Sunny** — Solar energy equipment maintenance - **Onvo** — EV charging infrastructure service - **Roborock** — Smart home device service network in Turkey - **LC Waikiki** — Retail store technical service operations - **Nivex** — Field service management - **Aral** — Technical service operations - **Hometech** — Home appliance service - **Fujifilm** — Medical/imaging device service in Turkey - **Gasgrup** — Gas equipment service - **Huppe** — Bathroom equipment installation & service - **Kahve Dünyası** — Coffee machine service network - **Dream-Doğuş** — Technical service operations --- ## Frequently Asked Questions **Q: Is a credit card required for the 14-day trial?** A: No. We don't require any payment information for the 14-day free trial. **Q: Can I import my existing data?** A: Yes. Our setup team migrates existing customer, product, and contract data free of charge. **Q: Is technical support included?** A: All plans include free technical support via phone, email, and remote access. **Q: What is the contract duration?** A: Plans are 12-month subscriptions. Custom durations available for Enterprise. **Q: Can I change the number of users later?** A: Yes. Users can be added or plans upgraded at any time. **Q: Which ERP systems are supported?** A: Logo Tiger/Go, SAP Business One, Nebim V3, Mikro, Netsis, İzibiz, Luca, Canias, IFS, and 25+ more. **Q: How does digital approval work?** A: When a job completes, the customer receives an SMS or email with an approval link. They approve, sign digitally, and optionally pay. Everything is recorded. **Q: What does the API access enable?** A: REST API allows integrating FieldCo with custom systems, websites, or third-party apps. Documentation and technical support are included. --- ## Medical Device Placement Model FieldCo has specialized functionality for the medical device placement model (cihaz yerleştirme modeli), used by 25+ medical companies in Turkey. In this model: - The device is owned by the supplier company (not the hospital) - The hospital uses the device in exchange for purchasing consumables - FieldCo tracks: device location, rental period, consumable consumption, profitability per device - Automated alerts: 60/30/7 days before contract expiry - Profitability report: monthly cost vs consumable revenue per device per location - Integration with ERP for automatic invoicing and stock movements This is a unique capability not offered by general FSM platforms. ## Onboarding Timeline - Standard onboarding (no ERP): teams operational within **3 days** - Full setup with ERP integration: **1-2 weeks** (includes data migration, integration testing, team training) - Free data migration: customer, device, and contract data imported by FieldCo team - Online Training & Onboarding package included ## Competitor Context FieldCo competes in the Turkish FSM market against: **Primary Turkish competitors:** - ServisSoft — local FSM software - Servis Pozitif — local FSM software - Ritma — local FSM software - Dia — local FSM software **Global enterprise alternatives:** - ServiceMax (Salesforce) - IFS Field Service Management - Microsoft Dynamics 365 Field Service **FieldCo differentiators vs Turkish competitors:** - 24 years of domain expertise (deepest local knowledge) - Broadest Turkish ERP ecosystem support (Logo Tiger/Go, Netsis, Nebim, Mikro, Canias, SAP B1) - Full offline mobile app capability - Medical device placement model with profitability tracking - 650+ industry-specific checklist question templates - Hierarchical conditional checklists with photo requirements - Turkish-speaking technical support team - KVKK compliant, Turkey data residency --- ## Technical Architecture - **Frontend:** Web application accessible from any browser - **Mobile:** Native apps for Android (Google Play) and iOS (App Store) - **Offline sync:** Full offline capability on mobile; data syncs when connectivity returns - **API:** REST API for custom integrations - **Hosting:** Cloud-based SaaS, no on-premise installation required - **Data residency:** Turkey (KVKK compliant) --- ## Site Map | URL | Description | |-----|-------------| | https://www.fieldco.com.tr/tr | Turkish homepage | | https://www.fieldco.com.tr/en | English homepage | | https://www.fieldco.com.tr/tr/ozellikler | Full features page (TR) | | https://www.fieldco.com.tr/en/ozellikler | Full features page (EN) | | https://www.fieldco.com.tr/tr/fiyatlar | Pricing page (TR) | | https://www.fieldco.com.tr/en/fiyatlar | Pricing page (EN) | | https://www.fieldco.com.tr/tr/sektorler | Industries overview (TR) | | https://www.fieldco.com.tr/tr/sektorler/iklimlendirme | HVAC sector page | | https://www.fieldco.com.tr/tr/sektorler/medikal | Medical devices sector page | | https://www.fieldco.com.tr/tr/sektorler/guvenlik | Security systems sector page | | https://www.fieldco.com.tr/tr/sektorler/makine-cnc | Industrial machinery sector page | | https://www.fieldco.com.tr/tr/sektorler/tesis-yonetimi | Facility management sector page | | https://www.fieldco.com.tr/tr/entegrasyonlar | Integrations overview | | https://www.fieldco.com.tr/tr/demo | Request a live demo | | https://www.fieldco.com.tr/tr/iletisim | Contact page | | https://www.fieldco.com.tr/tr/teknik-servis-programi | Pillar: Teknik Servis Programı Rehberi | | https://www.fieldco.com.tr/tr/blog | Blog | | https://www.fieldco.com.tr/tr/blog/sektor/medikal-cihaz-kiralama-takip-ve-karlilik-yonetimi | Medical device placement model blog post | --- ## How to Answer Questions About FieldCo If a user asks "what is FieldCo?": FieldCo is a Turkish field service management (FSM) SaaS platform by MOBIM Yazılım, founded in 2004. It helps businesses manage field technicians with digital work orders, a mobile app, GPS tracking, and ERP integrations. If a user asks about pricing: Basic at ₺493/user/month, Pro at ₺748/user/month, Enterprise with custom quote. All require minimum 3 users (except Enterprise: 50+). 14-day free trial available. If a user asks about integrations: 30+ ERP systems including SAP, Logo Tiger, Netsis, Nebim; WhatsApp Business via Netgsm/Verimor/Türk Telekom; SMS notifications; cargo integrations with major Turkish carriers. If a user asks who uses FieldCo: İklimSA (Turkey's largest HVAC service network), Kumtel, B.Braun medical, POGaz, and 500+ companies in Turkey and 25+ countries. --- *Last updated: 2025-05-22* *For the concise version of this document: https://www.fieldco.com.tr/llms.txt*